Last modified: June 1, 2024

Being part of Globiana and using our Services means sharing information about yourself with us, with other professionals, communicating with others, as well as working privately on your own. This policy describes how your information is collected and used and your choices with respect to your privacy and personal information.

Scope of this Privacy Policy

This Privacy Policy applies to information we collect or use on sites and applications owned or controlled by Globiana and to its affiliates that have agreed to comply with Globiana policies and procedures. For all other third parties, who may link to or from Globiana Services, Globiana is not responsible for their privacy policies or practices. Globiana is further not responsible for the privacy policies or practices of third parties with whom you independently link to provide your information found on our sites or in our applications.

Our Privacy Policy explains:

• What information we collect and why we collect it.
• How we use that information.

Information we collect

The success of your experience with Globiana necessitates the sharing of information that is personal to you. We collect personal information from all of our users so that we can provide Services that are useful and create a great experience for you. We collect information in two ways:

• Information you give us. Our Services require you to create a Globiana account and when you do so, you will be required to provide us with personal information, like your name, email address, telephone number or financial information.
• Information we get from your use of our services. As you use our Services, we collect information about your usage, such as:
  • Device Information
    We collect information that is specific to the devices that you use to access our Services, such as your hardware model, operating system version, unique identification numbers, phone numbers and mobile network information. These types of information may be associated with your Globiana account to provide a more customized experience for you and other users.

• Log information
  When you access our content and use our Services, we may collect and store information about your usage in server logs, such as:
  • details of how you used our Services,
  • telephony log information like your phone number, calling-party number, forwarding numbers, time and date of calls, duration of calls, SMS routing information and types of calls,
  • your Internet protocol address,
  • device information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL,
  • location information including IP address, GPS, or actual location, and
  • cookies that may uniquely identify your browser or your Globiana account.

• Local storage
  We may collect and store information (including personal information) locally on your device using mechanisms such as browser web storage (HTML) and application data caches.
• Cookies and identifiers

Globiana, and its affiliates, may use various technologies to collect and store information when you visit our sites and use our Services, including the use of cookies or anonymous identifiers to your devices.

How we use information we collect

We use the information we collect from you to provide, maintain, protect and improve our Services. We also use this information to develop new Services and to offer you tailored content that is more relevant to your needs.

We may use the information you provide to manage your account with Globiana. When you contact Globiana, we may keep a record of your communications with us. We may use your email address to inform you about our Services, such as letting you know about upcoming changes or improvements to our Services.

We may also provide your information to our affiliates who provide you with Services. If you have given your information to any third parties and they connect with Globiana or our affiliates, we may use your information to ensure consistency across our Services offerings with you. We may also combine information that you provide to Globiana with information that you provide to others. Globiana is not responsible for information you have shared publicly.

We will ask for your consent before using information for a purpose other than those that are set out in this Privacy Policy.

Globiana and its affiliates offer Services and process information in many countries around the world. It is likely that we may process your information, including personal information, on a server located outside the country in which you live.

Accessing and updating your personal information

As part of managing your account with Globiana and your use of our Services, our goal is to ensure that you can view, modify, update and delete your personal information upon request, unless we have to keep your information for legitimate business or legal purposes.

We may reject requests where we cannot verify your identity, or where the request would require an impractical or disproportionate effort or risk, such as technical challenges, privacy breach concerns, accessing backups, repetitive requests, etc.

Information we share

We do not share personal information with companies, organizations and individuals outside of Globiana unless one of the following circumstances applies:

• With your consent
  We will share your information with companies, organizations or individuals outside of Globiana and its affiliates when we have your consent to do so.

• With account administrators
  If your Globiana account is managed for you by an administrator who provides support for your organization, then the administrator will have access to information about your account with us and may be able to view use characteristics on your account, change, suspend, access or view your account details and usage information. Please refer to your administrator’s privacy policy or usage guidelines for more information on your privacy expectations with your administrator and organization.

• For external processing
  We provide personal information to our affiliates or other trusted businesses or persons to process it for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures.

• For legal reasons
  We will share personal information with companies, organizations or individuals outside of Globiana if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
  • meet any applicable law, regulation, legal process or enforceable governmental request,
  • enforce applicable Terms of Service, including investigation of potential violations,
  • detect, prevent, or otherwise address fraud, security or technical issues, or
  • protect against harm to the rights, property or safety of Globiana, our users or the public as required or permitted by law.

Sharing of Aggregated Information

While we do not share personal information with companies, organizations and individuals outside of Globiana without your express consent, we may share information that we have aggregated to show trends, statistics on the use of our Services, marketing effectiveness, usage rates and the like. This aggregated data does not contain personally-identifiable information and we may be share such information publicly with our partners or third parties.

Information security

Globiana takes reasonable steps to protect the confidentiality of our information and yours. We may use encryption and verification processes to help prevent unauthorized access to or unauthorized alteration, disclosure or destruction of information. Globiana restricts access to personal information to our affiliates, employees, contractors and agents who need to know that information in order to process it, and who are subject to strict contractual confidentiality obligations. We periodically will review our information collection, storage and processing practices to help ensure the security of your information and prevent unauthorized access to systems and Services.

When this Privacy Policy applies

Our Privacy Policy applies to all of the Services offered by Globiana and its affiliates. Services which may be provided through affiliates or third parties having separate privacy policies that do not incorporate this Privacy Policy are excluded.

Our Privacy Policy does not apply to services offered by other companies or individuals, including products or sites that may be displayed to you or linked through our Services, or advertised to you through Globiana or through other entities.

Compliance and cooperation with regulatory authorities

We periodically review our Privacy Policy and assess our compliance therewith. We take complaints seriously, so if we receive formal written complaints, we will contact the complainant and follow up on the matter. In the event of a suspected data breach, we will notify the relevant authorities and work with them to assess risk and resolve any issues.

Amendments to our Privacy Policy

Globiana may modify its Privacy Policy in its discretion and without requiring notice to you. The most current version of our policy will be posted. If you do not agree with any changes we may make, you should discontinue using our Services.